Terms & Conditions

Effective Date: January 1, 2026  |  Applicable Territory: UAE & International

Welcome to Mass Certification. These Terms & Conditions govern the agreement between Mass Certification (“we”, “our”, “us”) and any business, organization, or individual (“Client”, “you”) engaging our services across Certification (ISO, HACCP, Halal, ESMA), Calibration, Laboratory Testing, and Corporate Training.

1. Scope of Services

Mass Certification provides independent third-party auditing, conformity certification, instrument calibration, material testing, and industrial training in accordance with applicable ISO/IEC, regional ESMA, and global standards. Specific deliverables, audit dates, man-days, and testing parameters are formalized in our agreed Quotation and Service Scope Schedule.

2. Client Obligations & Site Access

• Access to Facilities & Personnel: The Client agrees to grant our audit teams and technicians unrestricted, safe access to relevant operational sites, documented procedures, records, and personnel necessary to verify standard compliance.
• Accuracy of Information: The Client warrants that all operational data, quality manuals, calibrations, employee records, and regulatory licenses supplied are true, authentic, and complete.
• Health & Safety Compliance: The Client must ensure visiting auditors and technicians are informed of and equipped with required on-site Personal Protective Equipment (PPE) in hazardous or industrial areas.

3. Confidentiality & Data Protection

Mass Certification maintains strict confidentiality regarding all proprietary information, manufacturing processes, formulations, technical drawings, and trade secrets disclosed during audits and calibration assignments. We shall not disclose any client documentation to third parties without prior written consent, except when mandated by judicial order or regulatory accreditation bodies (such as ENAS / EIAC / ESMA) for oversight compliance.

4. Issuance, Ownership & Use of Certificates

• Conditions of Issuance: Certificates are issued solely upon successful completion of the conformity audit and verification that all major non-conformities have been satisfactorily corrected.
• Ownership: All physical and digital certificates, logos, and compliance marks remain the property of Mass Certification. The Client is granted a revocable, non-exclusive license to display the mark within authorized scope boundaries.
• Surveillance Audits: Certification validity is strictly contingent upon timely completion of annual surveillance audits and payment of maintenance fees. Failure to undergo surveillance results in certificate suspension or revocation.

5. Payment Terms & Invoicing

Invoices are issued according to the milestones detailed in the formal Service Agreement. Invoices are payable within thirty (30) days of issue date unless agreed otherwise in writing. Mass Certification reserves the right to withhold final audit reports, calibration certificates, and accreditation issuance until all outstanding dues are cleared.

6. Limitation of Liability

While Mass Certification performs conformity assessments with utmost technical diligence, certification does not constitute a warranty of financial performance or total operational immunity. Mass Certification’s maximum aggregate liability for any direct loss or damage arising out of service delivery shall be strictly limited to the actual fees paid by the Client for that specific assignment.

7. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.