Refund & Cancellation Policy

Effective Date: January 1, 2026  |  Last Revised: November 2026

Thank you for choosing Mass Certification for your standard certification (ISO, HACCP, Halal, ESMA), equipment calibration, laboratory testing, and compliance training services. We are dedicated to providing conformity assessment with total transparency and excellence.

1. General Principles

Due to the specialized technical nature of auditing, technical calibration, laboratory analysis, and official documentation, our fees correspond directly to auditor time allocation, logistics planning, equipment reservation, and accredited accreditation authority fees.

2. Certification Audits & Assessment Cancellations

• More than 7 Business Days Prior to Scheduled Audit: If a client requests cancellation or rescheduling in writing more than seven (7) business days prior to the agreed on-site audit date, any advance audit fee paid is eligible for refund, minus an administrative and documentation fee of 15%. Alternatively, the full amount may be credited toward rescheduling without penalty.
• Within 3 to 7 Business Days: Cancellations made between 3 and 7 business days prior to audit execution are subject to a 30% retention fee to cover committed auditor schedules and logistics planning.
• Less than 72 Hours or On-Site No-Show: Any cancellation received less than 72 hours before the scheduled audit date or failure to provide site access to our auditing team will result in forfeiture of the mobilization fee (up to 50% of contract value).

3. Calibration & Laboratory Testing Services

• Prior to Instrument Dispatch/Testing: Orders cancelled before calibration technicians mobilize or before laboratory test preparation commences will be refunded in full minus courier or transit charges already incurred.
• Once Calibration/Testing Commences: Once physical testing or technical calibration of apparatus is underway, fees become non-refundable as technical resources and lab chemicals/standards have already been utilized.

4. Corporate Training Programs

Registration fees for public or corporate training courses (e.g., Food Safety & Hygiene, ISO Lead Auditor, HACCP Training) are fully refundable if requested in writing at least five (5) business days before the course start date. Participant substitutions may be made at any time free of charge.

5. Non-Refundable Items

The following charges are strictly non-refundable under all circumstances:

• Official government, ESMA, or external accreditation body registration and filing fees.
• Issued and stamped certificate fees once printing or registry inscription has occurred.
• Expenses incurred for visa processing, travel, or external accommodation for specialized audits outside standard operating zones.

6. Refund Processing Method & Timeline

Approved refunds are processed via corporate bank wire transfer directly to the client’s original corporate entity account within fourteen (14) business days from written approval by the Mass Certification accounts division. No cash refunds are provided.