ISO 20000-1

ISO/IEC 20000-1 is the international standard for IT Service Management (ITSM). It provides a structured framework for planning, delivering, and improving IT services to meet business and customer needs. Based on ITIL best practices, ISO 20000-1 helps organizations establish consistent, repeatable, and high-quality IT service processes that align with business goals.

Certification to ISO 20000-1 demonstrates your organization’s commitment to delivering reliable and efficient IT services. It enhances service quality, reduces downtime, and supports better risk and incident management. The standard also improves customer satisfaction by ensuring that services are aligned with contractual and regulatory requirements, and by encouraging continuous improvement.

ISO 20000-1 is applicable to any organization that manages IT services, including IT departments, service providers, cloud operators, and data centers. Whether you operate internally or offer services to external clients, implementing this standard can strengthen your operations, improve transparency, and support business continuity.

At Mass Certification, we provide expert guidance throughout the ISO 20000-1 certification journey. From gap analysis and process mapping to staff training and audit preparation, our team ensures a smooth and efficient implementation tailored to your specific IT environment. With our support, you can achieve certification confidently and position your organization as a trusted, quality-driven IT service provider.